Shipping Policy

Last updated: September 7, 2026

This Shipping Policy explains the preparation, dispatch, tracking, and delivery conditions for orders placed through judold.shop.

Free Standard Shipping

Free standard shipping is available for all orders that can be delivered to an address accepted during checkout.

No minimum purchase amount is required to receive free standard shipping.

Any applicable taxes or mandatory charges are separate from shipping fees and will be included or disclosed in the total price presented before the order is confirmed.

Estimated Delivery Time

The estimated total delivery time is 15 to 20 calendar days from the date the order is confirmed.

This timeframe normally includes order processing, dispatch, and transportation.

If a different delivery date or timeframe applies to a particular product or destination, it will be clearly displayed before payment and included in the order confirmation.

Order Confirmation

After an order is placed, a confirmation email will be sent to the email address provided during checkout.

Customers should review the confirmation and contact info@judold.shop promptly if they identify an error.

Tracking Information

Tracking information will be sent by email when it becomes available.

A tracking number may require additional time to become active after the shipping label has been created. Temporary gaps between tracking updates do not necessarily mean that the parcel has stopped moving.

Delivery Address

Customers are responsible for reviewing their name, street address, postal code, apartment information, and other delivery details before placing an order.

Address change requests may be sent to info@judold.shop. Changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

judold.shop is not responsible for delays directly caused by an incorrect or incomplete address provided by the customer. We will nevertheless provide reasonable assistance in attempting to resolve the issue.

Separate Shipments

An order containing multiple products may be delivered in separate parcels.

Separate shipments do not result in additional standard shipping charges. Different tracking numbers may be provided for each parcel.

Delivery Delays

Delivery may occasionally be affected by:

• Carrier disruption.
• Customs processing.
• Severe weather.
• Public holidays.
• High-volume periods.
• Transportation restrictions.
• Events beyond reasonable operational control.

Customers experiencing a significant delay should contact info@judold.shop.

If the agreed delivery timeframe is not respected, consumers may request delivery within a reasonable additional period. If delivery still does not take place, consumers may terminate the contract in accordance with applicable law.

If the delivery date was an essential condition of the purchase or judold.shop refuses to deliver, consumers may have the right to terminate the contract without granting an additional period.

Parcel Marked as Delivered but Not Received

If tracking shows that a parcel has been delivered but it cannot be located, the customer should:

• Confirm the delivery address.
• Check with other household members.
• Check safe locations around the delivery address.
• Check with neighbors where appropriate.
• Contact the carrier when carrier details are available.
• Email info@judold.shop with the order number.

We will contact the carrier or open a delivery investigation when appropriate.

Lost Parcels

When a parcel is confirmed as lost during transportation arranged by judold.shop, we will provide an appropriate solution, which may include replacement or refund.

When the carrier was offered by judold.shop, consumers do not bear the risk of loss before physically receiving the product.

Damaged Parcels

Customers who receive a damaged product should contact info@judold.shop as soon as reasonably possible and provide:

• The order number.
• A photograph of the product.
• A photograph of the parcel and packaging.
• A photograph of the shipping label when available.

Failure to report damage immediately does not remove mandatory consumer rights.

Failed Delivery

Customers should follow carrier instructions relating to delivery attempts and collection from pickup points.

If a parcel is returned because of an incorrect address, repeated absence, or unjustified refusal, judold.shop will contact the customer to determine the appropriate next step.

Contact

For shipping and delivery questions:

info@judold.shop