Contact Information
Contact Information
Thank you for visiting judold.shop.
Our customer support team is available to assist with questions concerning products, orders, shipping, returns, refunds, and privacy.
Customer Service Email
Support requests may be submitted in English or French.
Order Support
When contacting us about an existing order, please include:
- Your order number.
- The name used for the order.
- The email address used during checkout.
- A clear description of your request.
- Relevant photographs if the product is damaged, defective, or incorrect.
Providing complete information will help us process the request efficiently.
Returns and Refunds
Before returning a product, contact:
We will provide the applicable return instructions and return destination.
A clear withdrawal statement sent by email before the statutory deadline can be used to notify us of the decision to withdraw. Additional information is available in our Return and Refund Policy.
Shipping and Tracking
For assistance with tracking, delayed delivery, or a parcel marked as delivered but not received, include the order number and delivery details in your message.
Privacy Requests
Requests relating to access, correction, deletion, restriction, objection, or portability of personal information may be submitted to:
Response Time
We aim to respond within two business days. Additional time may be required during weekends, public holidays, or unusually busy periods.
To avoid delays, please do not send multiple identical messages about the same request.
Support Hours
Messages are processed Monday through Friday, excluding public holidays.
judold.shop Customer Support
info@judold.shop
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