Return and Refund Policy

Last updated: September 7, 2026

This Return and Refund Policy applies to purchases made through judold.shop.

14-Day Right of Withdrawal

Consumers have the right to withdraw from an online purchase within 14 calendar days after receiving the product, without providing a reason.

If multiple products from the same order are delivered separately, the withdrawal period begins when the final product from that order is received.

Products purchased during sales or promotional periods remain eligible for the statutory right of withdrawal unless a legal exception applies.

How to Request a Return

To exercise the right of withdrawal, the customer must send a clear statement before the 14-day period expires to:

info@judold.shop

The request should include:

• The order number.
• The customer’s name.
• The email address used for the order.
• The date the order was received.
• The products being returned.
• A clear statement confirming the decision to withdraw from the purchase.

After receiving the request, judold.shop will provide the applicable return instructions and return address.

Products must not be returned to the address shown on the original parcel without receiving return instructions from us. That address may belong to a carrier or dispatch facility that cannot process returns.

Model Withdrawal Statement

Customers may copy and email the following statement:

To judold.shop at info@judold.shop:

I hereby notify you of my decision to withdraw from the purchase contract relating to the products identified in my message. I have included my order number, order date, delivery date, name, address, and the products concerned.

Return Deadline

After notifying judold.shop of the decision to withdraw, the customer must send the products back within 14 calendar days.

Return Condition

Customers may inspect and try a product only to the extent reasonably necessary to establish its nature, characteristics, and functioning, in the same way that would normally be permitted in a physical store.

Where reasonably possible, returned products should include:

• Original tags and labels.
• Original accessories.
• Product instructions.
• Original packaging.
• Proof of purchase or order information.

The customer may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary to inspect the product. Any deduction will be proportionate to the actual loss in value.

judold.shop does not charge a fixed restocking fee.

Return Shipping Costs

For a return made because the customer has changed their mind, the direct cost of return shipping is the customer’s responsibility.

If a product is defective, damaged during delivery, materially different from its description, incorrect, or sent by mistake, judold.shop will cover reasonable return costs according to the instructions provided by customer support.

Exceptions to the Right of Withdrawal

The right of withdrawal may not apply to:

• Products made to the customer’s specifications or clearly personalized.
• Products liable to deteriorate or expire rapidly.
• Sealed products unsuitable for return for health or hygiene reasons after the seal has been removed.
• Digital content supplied without a physical medium after performance has begun with the customer’s prior consent and acknowledgment that the right of withdrawal will be lost.
• Other products specifically excluded under applicable consumer law.

These exceptions do not affect the customer’s rights when a product is defective or does not conform to the order.

Damaged, Defective, or Incorrect Products

Customers should contact info@judold.shop as soon as reasonably possible after discovering a problem.

The message should include:

• The order number.
• A description of the problem.
• Photographs clearly showing the issue.
• Photographs of the packaging and shipping label when relevant.

After reviewing the request, judold.shop will provide an appropriate remedy in accordance with applicable law. This may include repair, replacement, a price reduction, or a refund.

Refunds

When a valid withdrawal request is accepted, judold.shop will refund all amounts due, including any standard outbound shipping charges originally paid.

Because standard shipping is free, there will normally be no original shipping charge to refund.

Refunds are issued to the original payment method unless the customer expressly agrees to another method that does not create additional costs.

The refund will be issued no later than 14 days after we receive notice of withdrawal. We may withhold the refund until we receive the returned products or the customer provides evidence that the products have been sent back, whichever occurs first.

Additional processing time may be required by the customer’s bank or payment provider.

Exchanges

Direct exchanges are not guaranteed because product availability may change.

Customers may return an eligible product and place a new order for the preferred size, color, or variant.

Order Cancellation

Customers may request cancellation by emailing info@judold.shop.

We will make reasonable efforts to cancel an order that has not entered processing or been shipped. If cancellation is no longer possible, the customer may exercise the right of withdrawal after receiving the order.

Statutory Guarantees

This policy does not limit the legal guarantee of conformity, the guarantee against hidden defects, or any other mandatory consumer rights.

Contact

For return and refund requests:

info@judold.shop